Refund and Returns Policy

Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Additional non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds may be granted, including:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. Contact your bank, as there is often processing time before a refund is posted.

If you have completed all of the above steps and still have not received your refund, please contact us at info.createitstudio@gmail.com.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info.createitstudio@gmail.com and send your item to: 493 Valley Highway Acme, Washington 98220.

Gifts

If the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, please mail it to: 493 Valley Highway Acme, Washington 98220.

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

For any questions related to refunds and returns, please contact us at info.createitstudio@gmail.com.